The answer to your question can be found in the following FAQ.
FAQ & Contact
How can I place an order?
How can I place an order?
To place an order on trysylk.com, simply browse our product selection, add your desired items to the cart, and follow the steps to complete your purchase. You will receive an email confirmation once the order is validated.
What payment methods are accepted?
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express, ShopPay), as well as payments via PayPal and other secure online payment options (ApplePay…).
What are the delivery times?
What are the delivery times?
Delivery times vary depending on your location. Your package will arrive within 7 to 12 working days. Shipping is free.
How can I track my order?
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number. You can use this number to check your package status via our order tracking page.
How can I contact customer service?
How can I contact customer service?
You can contact us via our contact form on the site or by sending an email to support@trysylk.com. We strive to respond to all requests within 24 hours.
What is your return policy?
What is your return policy?
If you are not entirely satisfied with your purchase, you can return unused items within 30 days of delivery for a refund or exchange. Return shipping costs are the customer’s responsibility unless the product is defective.