Terms of sale

Terms and Conditions of Sale

These terms and conditions (T&Cs) apply to all product sales made by SYLK on its website www.aylaglow.com.

1. Company Information

SYLK

Headquarters: 38 Boulevard Lascrosse

SIRET: 88330116000023

Email: support@trysylk.com

2. Purpose

These T&Cs define the rights and obligations in the sale of wellness and skincare products by SYLK.

3. Products

Products sold on trysylk.com are for wellness and skincare. Some products have specific usage restrictions, such as during pregnancy or for individuals with cardiovascular diseases or blood disorders. Users are advised to review these restrictions before purchasing.

4. Pricing

All prices are listed in pounds sterling (£) and include VAT. Free shipping is offered on all orders.

5. Orders

To place an order, buyers add items to their cart, proceed to checkout, enter delivery and payment details, and confirm the payment. A confirmation email will be sent after the order is validated.

6. Payment

Accepted payment methods are credit cards (Visa, MasterCard, American Express) and PayPal. Payments are secured through Shopify Payments.

7. Shipping

SYLK ships to the U.S., Canada, the U.K., and Australia. Estimated delivery time is 10 business days. Standard shipping is free on all orders.

8. Right of Withdrawal and Returns

Buyers have 15 days from receiving products to exercise their right of withdrawal. Products must be returned in their original, unopened, and unused condition. Refunds are issued upon receipt and verification of returned items.

9. Warranty

No specific warranty is offered on products sold by SYLK.

10. Liability and Customer Service

In case of delivery errors or damaged products, SYLK will send a replacement. For any questions or complaints, customers can contact customer service at support@trysylk.com.

11. Data Protection

SYLK complies with GDPR regulations. Data collected on the site is used solely for the business relationship. Cookie use complies with current regulations.

12. Intellectual Property

All content on trysylk.com (texts, images, logos, etc.) is protected by intellectual property rights. Any unauthorized reproduction or use is strictly prohibited.

13. Applicable Law and Dispute Resolution

These T&Cs are governed by French law. In the event of a dispute, mediation will be offered. If no agreement is reached, SYLK will refund the buyer.

14. T&C Modifications

SYLK reserves the right to modify these T&Cs at any time. New T&Cs apply to orders placed after they are posted on the website.