Refund policy

Return and Refund Policy - SYLK

At SYLK, we are committed to providing high-quality wellness and skincare products. If, for any reason, you are not satisfied with your purchase, our return and refund policy allows you to return products under the following conditions.

1. Right of Withdrawal

In accordance with current legislation, you have 30 days from the date of receiving your order to exercise your right of withdrawal without needing to provide a reason or incur penalties.

2. Return Conditions

To be eligible for a return, products must meet the following criteria:

• Products must be in their original, unopened, and unused condition.

• Products must be returned with their original, undamaged packaging.

• Products must be accompanied by proof of purchase or the order number.

3. Return Procedure

To return an item, please follow these steps:

1. Contact our customer service via email at support@trysylk.com to notify us of your intent to return the product(s). Include your order number and reason for the return.

2. Wait for our email confirmation with return shipping instructions.

3. Ship the product(s) to the address we provide. Return shipping costs are the responsibility of the customer, except in cases of error on our part (defective product or delivery error).

4. Refund

Once the return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved:

• The refund will be issued through the original payment method used at purchase.

• Refunds will be processed within 10 business days from receipt of the return. The time it takes for the funds to appear in your account will depend on your bank or payment provider’s policies.

5. Non-Returnable Products

Certain items may not be eligible for return or refund:

• Customized or personalized products.

• Promotional or sale items (unless stated otherwise).

• Opened, used products, or items with damaged original packaging.

6. Exchanges

We do not offer standard exchanges. If you would like a different product, please return the original item in accordance with our return policy and place a new order.

7. Defective Product or Delivery Error

If you receive a defective product or the wrong item, please contact us immediately at support@trysylk.com. We will arrange for the return and replacement at no additional cost.

8. Contact

For any questions regarding our return and refund policy, please contact our customer service via email at support@trysylk.com.