Shipping policy

Shipping Policy - SYLK

At SYLK, we strive to provide you with an enjoyable shopping experience and fast delivery. This shipping policy outlines our order processing times, delivery options, and tracking information.

1. Order Processing Times

All orders placed on trysylk.com are processed within 1 to 2 business days. Once your order is processed, you will receive a confirmation email containing your order details and shipping information.

2. Delivery Zones

We currently deliver to France, Belgium, Luxembourg, and Switzerland. We are working on expanding our delivery service to additional countries in the future.

3. Delivery Times

Delivery times for orders are estimated to be between 7 and 12 business days from the date of shipment. These times may vary depending on the destination, weather conditions, peak periods, and any potential customs checks.

4. Delivery Options and Fees

Standard Delivery (7 to 12 business days): Standard delivery is free for all orders placed on trysylk.com. We aim to use the best carriers to ensure your products are delivered safely.

5. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel. You can use this tracking number to check the status of your delivery on our website.

6. Delivery Issues

If you do not receive your order within the estimated timeframe, please check the delivery status with the carrier using the tracking number provided. If the issue persists, contact our customer service team at support@trysylk.com. We will do our best to help you resolve the issue.

7. Incorrect Delivery Address

Please ensure that the delivery address you provide is correct and complete. SYLK cannot be held responsible for parcels that are undelivered due to an incorrect or incomplete address. If a parcel is returned to us due to an incorrect address, additional fees may apply for re-shipping.

8. Undelivered or Lost Parcels

In the event of a lost or undelivered parcel, we will investigate with the relevant carrier. If the parcel is declared lost, we will offer you either a replacement or a full refund, depending on your preference.

9. Delivery Delays

Delivery delays may occur due to circumstances beyond our control (e.g., strikes, extreme weather conditions, etc.). We apologise for any inconvenience caused and will do our best to minimise these delays.

10. Contact

For any questions or concerns regarding our shipping policy or your order, please contact our customer service team at support@trysylk.com.