Privacy policy

 Privacy Policy - SYLK

Protecting your privacy is important to SYLK. This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our website trysylk.com.

1. Collection of Personal Data

When using trysylk.com or making a purchase, we may collect the following personal data:

• Contact Information: Name, email, postal address, phone number.

• Payment Information: Credit card details or other payment methods (processed by secure third parties like Shopify Payments and PayPal).

• Browsing Data: IP address, browser type, pages visited, duration of visit.

• Order Information: Purchase and return history.

2. Use of Personal Data

Personal data is used for the following purposes:

• Order Processing: To process and deliver your orders, manage payments, and send purchase confirmations.

• Customer Service: To respond to your inquiries, questions, and complaints.

• Site Improvement: To analyze site usage and improve our product and service offerings.

• Marketing: With your consent, we may use your data to send newsletters and promotional offers. You can unsubscribe at any time.

3. Sharing of Personal Data

We do not sell, rent, or disclose your personal data to third parties, except in the following cases:

• Third-party Service Providers: We share your information with service providers to process payments, deliver products, and manage marketing emails.

• Legal Obligations: We may disclose your personal data if required by law or to address legal claims.

4. Protection of Personal Data

We implement technical and organizational security measures to protect your personal data from loss, unauthorized access, disclosure, alteration, or destruction. Our payment partners, such as Shopify Payments and PayPal, also ensure the security of your payment information.

5. Use of Cookies

Our website uses cookies to improve your browsing experience and analyze site usage. Cookies are small text files placed on your device to store information. You can manage your cookie preferences through your browser settings.

6. Data Retention

We retain your personal data only for the duration necessary for the purposes for which it was collected or as required by law.

7. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of your personal data.

• Right of Rectification: You may request the correction of inaccurate or incomplete personal data.

• Right to Deletion: You have the right to request the deletion of your personal data, subject to certain conditions.

• Right to Object: You may object to the use of your personal data for direct marketing purposes.

• Right to Data Portability: You have the right to receive your data in a structured, commonly used format.

To exercise these rights, please contact us at support@trysylk.com.

8. Changes to the Privacy Policy

SYLK reserves the right to modify this privacy policy at any time. Changes will take effect upon posting on this page. We encourage you to review this policy regularly to stay informed of updates.

9. Contact

For any questions regarding this privacy policy or the processing of your personal data, please contact us at:

Email: support@trysylk.com